Customer Relations

Customer Relations Certificate of Completion

The Customer Relations Certificate of Completion allows students to develop customer relationship skills by dissecting the anatomy of a complaint and understanding different personality styles. The courses put an emphasis on self-assessment, collaborating with team members, practicing active listening, and practicing solution-oriented communication to defuse angry customers. Upon completion of the required courses with a grade of ‘P’, the student will be awarded a Certificate of Completion.

Program Learning Outcomes

• 1. Upon successful completion of the program, the student will be able to differentiate a variety of personality styles in a work environment; including the student's own personality style and behavior.

• 2. Upon successful completion of the program, the student will be able to implement team-working skills and their usefulness in a business environment.

• 3. Upon successful completion of the program, the student will be able to resolve customer complaints by managing verbal and nonverbal communication.

Program Requirements