# Customer Relations (Certificate of Completion)

Bakersfield College · 2026-2027 Catalog · Department: Business

Source: https://bakersfield.elumenapp.com/catalog/2026-2027-Catalog/program/customer-relations-certificate-of-completion-fall-2020

#### Customer Relations Certificate of Completion

The Customer Relations Certificate of Completion allows students to develop customer relationship skills by dissecting the anatomy of a complaint and understanding different personality styles. The courses put an emphasis on self-assessment, collaborating with team members, practicing active listening, and practicing solution-oriented communication to defuse angry customers. Upon completion of the required courses with a grade of ‘P’, the student will be awarded a Certificate of Completion.

### Program Learning Outcomes

-   1\. Upon successful completion of the program, the student will be able to differentiate a variety of personality styles in a work environment; including the student's own personality style and behavior.

-   2\. Upon successful completion of the program, the student will be able to implement team-working skills and their usefulness in a business environment.

-   3\. Upon successful completion of the program, the student will be able to resolve customer complaints by managing verbal and nonverbal communication.

### Program Requirements

| Course | Title | Units |
| --- | --- | --- |
| **Customer Relations Certificate of Completion (NC): Complete all of the following** | | 27 |
| **Credits listed are in hours (27 hours)** | |  |
| OFFT B53NC | Personality Styles and Difficult Relationships | 9 |
| OFFT B54NC | Collaborating and Team Building | 9 |
| OFFT B55NC | Best Practices in Customer Service | 9 |