{
  "college": "bakersfield-college",
  "edition": "2026-2027",
  "departmentName": "Business",
  "id": "customer-relations-certificate-of-completion",
  "name": "Customer Relations",
  "award": "Certificate of Completion",
  "department": "business-bus-pathway",
  "sourceUrl": "https://bakersfield.elumenapp.com/catalog/2026-2027-Catalog/program/customer-relations-certificate-of-completion-fall-2020",
  "blocks": [
    {
      "kind": "text",
      "markdown": "#### Customer Relations Certificate of Completion\n\nThe Customer Relations Certificate of Completion allows students to develop customer relationship skills by dissecting the anatomy of a complaint and understanding different personality styles. The courses put an emphasis on self-assessment, collaborating with team members, practicing active listening, and practicing solution-oriented communication to defuse angry customers. Upon completion of the required courses with a grade of ‘P’, the student will be awarded a Certificate of Completion.\n\n### Program Learning Outcomes\n\n-   1\\. Upon successful completion of the program, the student will be able to differentiate a variety of personality styles in a work environment; including the student's own personality style and behavior.\n\n-   2\\. Upon successful completion of the program, the student will be able to implement team-working skills and their usefulness in a business environment.\n\n-   3\\. Upon successful completion of the program, the student will be able to resolve customer complaints by managing verbal and nonverbal communication.\n\n### Program Requirements"
    },
    {
      "kind": "courselist",
      "rows": [
        {
          "type": "comment",
          "text": "Customer Relations Certificate of Completion (NC): Complete all of the following",
          "units": "27"
        },
        {
          "type": "comment",
          "text": "Credits listed are in hours (27 hours)"
        },
        {
          "type": "course",
          "code": "OFFT B53NC",
          "title": "Personality Styles and Difficult Relationships",
          "units": "9",
          "indent": false
        },
        {
          "type": "course",
          "code": "OFFT B54NC",
          "title": "Collaborating and Team Building",
          "units": "9",
          "indent": false
        },
        {
          "type": "course",
          "code": "OFFT B55NC",
          "title": "Best Practices in Customer Service",
          "units": "9",
          "indent": false
        }
      ]
    }
  ]
}