Business: Customer Service
Certificate of Accomplishment Business · Allan Hancock College · 2026-2027 Catalog
Award Type: Certificate of Accomplishment
The certificate of accomplishment in customer service provides techniques for creating positive customer relationships. Students will recall and apply significant business principles, produce work-based learning projects, and demonstrate the ability to follow oral and written instructions.
The graduate of the Certificate of Accomplishment in Business: Customer Service will:
- Recall significant customer service issues, theories, and applications.
- Apply customer service principles to produce work-based learning projects .
- Demonstrate the ability to follow instructions on assignments and class activities.
| Course | Title | Units |
|---|---|---|
| A total of 3 units is required for the certificate. | ||
| Required core courses (3 units): | 3 | |
| Complete all 6 of the following courses: | 3 | |
| BUS 357 | Management: Listening | 0.5 |
| BUS 362 | Management: People Skills | 0.5 |
| BUS 363 | Management: Conflict | 0.5 |
| BUS 370 | Ethics and Integrity | 0.5 |
| BUS 377 | Managing Service Quality | 0.5 |
| BUS 394 | Managing Verbal Communication | 0.5 |
| Or the following 3 unit course: | 3 | |
| BUS 389 | Customer Service: Series | 3 |
| Total | 3 | |