{
  "college": "allan-hancock-college",
  "edition": "2026-2027",
  "departmentName": "Business",
  "id": "business-customer-service-certificate-of-accomplishment",
  "name": "Business: Customer Service",
  "award": "Certificate of Accomplishment",
  "department": "business",
  "sourceUrl": "https://hancockcollege.curriqunet.com/catalog/iq/28545/28875/28876/28883/31116",
  "blocks": [
    {
      "kind": "text",
      "markdown": "**Award Type:** Certificate of Accomplishment\n\nThe certificate of accomplishment in customer service provides techniques for creating positive customer relationships. Students will recall and apply significant business principles, produce work-based learning projects, and demonstrate the ability to follow oral and written instructions.\n\n**The graduate of the Certificate of Accomplishment in Business: Customer Service will:**\n\n1.  Recall significant customer service issues, theories, and applications.\n2.  Apply customer service principles to produce work-based learning projects .\n3.  Demonstrate the ability to follow instructions on assignments and class activities."
    },
    {
      "kind": "courselist",
      "rows": [
        {
          "type": "comment",
          "text": "A total of 3 units is required for the certificate."
        },
        {
          "type": "comment",
          "text": "Required core courses (3 units):",
          "units": "3"
        },
        {
          "type": "comment",
          "text": "Complete all 6 of the following courses:",
          "units": "3"
        },
        {
          "type": "course",
          "code": "BUS 357",
          "title": "Management: Listening",
          "units": "0.5",
          "indent": false
        },
        {
          "type": "course",
          "code": "BUS 362",
          "title": "Management: People Skills",
          "units": "0.5",
          "indent": false
        },
        {
          "type": "course",
          "code": "BUS 363",
          "title": "Management: Conflict",
          "units": "0.5",
          "indent": false
        },
        {
          "type": "course",
          "code": "BUS 370",
          "title": "Ethics and Integrity",
          "units": "0.5",
          "indent": false
        },
        {
          "type": "course",
          "code": "BUS 377",
          "title": "Managing Service Quality",
          "units": "0.5",
          "indent": false
        },
        {
          "type": "course",
          "code": "BUS 394",
          "title": "Managing Verbal Communication",
          "units": "0.5",
          "indent": false
        },
        {
          "type": "comment",
          "text": "Or the following 3 unit course:",
          "units": "3"
        },
        {
          "type": "course",
          "code": "BUS 389",
          "title": "Customer Service: Series",
          "units": "3",
          "indent": false
        },
        {
          "type": "total",
          "text": "Total",
          "units": "3"
        }
      ]
    }
  ]
}