# Business: Customer Service (Certificate of Accomplishment)

Allan Hancock College · 2026-2027 Catalog · Department: Business

Source: https://hancockcollege.curriqunet.com/catalog/iq/28545/28875/28876/28883/31116

**Award Type:** Certificate of Accomplishment

The certificate of accomplishment in customer service provides techniques for creating positive customer relationships. Students will recall and apply significant business principles, produce work-based learning projects, and demonstrate the ability to follow oral and written instructions.

**The graduate of the Certificate of Accomplishment in Business: Customer Service will:**

1.  Recall significant customer service issues, theories, and applications.
2.  Apply customer service principles to produce work-based learning projects .
3.  Demonstrate the ability to follow instructions on assignments and class activities.

| Course | Title | Units |
| --- | --- | --- |
| **A total of 3 units is required for the certificate.** | |  |
| **Required core courses (3 units):** | | 3 |
| **Complete all 6 of the following courses:** | | 3 |
| BUS 357 | Management: Listening | 0.5 |
| BUS 362 | Management: People Skills | 0.5 |
| BUS 363 | Management: Conflict | 0.5 |
| BUS 370 | Ethics and Integrity | 0.5 |
| BUS 377 | Managing Service Quality | 0.5 |
| BUS 394 | Managing Verbal Communication | 0.5 |
| **Or the following 3 unit course:** | | 3 |
| BUS 389 | Customer Service: Series | 3 |
| **Total** | | **3** |