Business Information Systems Worker

Program description

This certificate prepares students for work as an entry-level Administrative Assistant. Administrative Assistants work for supervisors, managers, and executives. Students learn the following skills:

Document and Data Handling: how to prepare, modify, and proofread documents such as reports, letters, memos, records, lists, and schedules. Technology: Working knowledge of Microsoft Office (Word, Excel, Internet Explorer, and Outlook).

Keyboarding: Type 35-40 words per minute.

Interpersonal: Meet and greet clients and visitors, maintain a pleasant manner, and project a professional image in person and on the phone.

Confidential: Handling of mail, money, and receipts.

General: Research and price office furniture and supplies with attention to detail. Obtaining on-the-job training through the Work Experience Education course at Shasta College is highly recommended.

This is a locally approved certificate. Upon satisfactory completion of the listed requirements and application for completion of the certificate to Admissions and Records, the student will receive a certificate of completion. This certificate program is not approved through the California Community College Chancellor’s Office; therefore, completion of the certificate will not be listed on the student’s transcript.

Program learning outcomes

Upon successful completion of this certificate, the student should be able to:

1. Define ethical office behavior.
2. Define gracious and efficient behavior with office visitors using appropriate customer service skills.
3. Schedule appointments including the use of electronic calendaring.
4. Organize files and folders electronically.
5. Prepare notices, agendas, and minutes for meetings.

Certificate requirements