Customer Service Academy

Program description

The Customer Service Academy will equip you with the ability to manage or improve many workplace issues that, if addressed, will lead to improved productivity. The topics range from conflict resolution to team building to communicating with people (both employees and customers).

This is a locally approved certificate. Upon satisfactory completion of the listed requirements and application for completion of the certificate to Admissions and Records, the student will receive a certificate of completion. This certificate program is not approved through the California Community College Chancellor’s Office, therefore, completion of the certificate will not be listed on the student’s transcript.

Program learning outcomes

Upon successful completion of this certificate, the student should be able to:

1. List ways in which to communicate more effectively to both internal and external customers.
2. Recognize conflict styles and manage conflict situations utilizing conflict resolution skills.
3. List ways to maintain/change your attitude in order to provide superior customer service.
4. Embrace change within organizations and apply skills to cope with change.
5. Self-assess individual attitude, stress, communication style, personality style and apply skills to work with team members who possess different styles.

Requirements for certificate