Customer Service Representative

The Certificate of Completion in Customer Service Representative is designed to give students the necessary knowledge and skills to deal directly with customers as the company representative in special problems that may arise. Students will be prepared to work as commercial or residential service representatives in positions in major department stores, collection agencies, credit bureaus, airlines, travel agencies, medical insurance agencies, public utilities, and telephone answering services.

Program Courses & Requirements

Learning Outcomes

• Demonstrate competence in a variety of Windows-based applications.
• Work efficiently with Windows-based applications using common, cross-application keyboard shortcuts; e.g., save, open, print, copy, paste, etc.