# Customer Service Representative (Certificate of Completion)

Santiago Canyon College · 2025-2026 Catalog · Department: Vocational: Business

Source: https://sccollege.elumenapp.com/catalog/catalog/program/customer-service-representative-cc-spring-2024-cont-ed

The Certificate of Completion in Customer Service Representative is designed to give students the necessary knowledge and skills to deal directly with customers as the company representative in special problems that may arise. Students will be prepared to work as commercial or residential service representatives in positions in major department stores, collection agencies, credit bureaus, airlines, travel agencies, medical insurance agencies, public utilities, and telephone answering services.

### Program Courses & Requirements

| Course | Title | Units |
| --- | --- | --- |
| **Customer Service Representative, CC: Complete all of the following** | | 180 |
| **Certificate Requirements: Complete the following number of hours: 180** | | 180 |
| VBUS 119 | Keyboarding and Basic Windows | 60 |
| VBUS 260 | Introduction to Word Processing using MS Word | 60 |
| WKPR 500 | Workforce Readiness | 60 |

### Learning Outcomes

-   Demonstrate competence in a variety of Windows-based applications.
-   Work efficiently with Windows-based applications using common, cross-application keyboard shortcuts; e.g., save, open, print, copy, paste, etc.