Computer Retail Sales and Support
Certificate of Achievement Business · Santiago Canyon College · 2025-2026 Catalog
The Certificate of Achievement in Computer Retail Sales and Support is the first stage of the statewide IT Technician pathway and prepares students to develop their fundamental IT Technician Skills. While completing coursework in customer service, communication, Microsoft Office, and information systems coursework, along with earning the CompTIA A+ industry certification, students gain practical experience as they learn how to succeed in an IT retail environment.
Program Courses & Requirements
| Course | Title | Units |
|---|---|---|
| Computer Retail Sales and Support, CA | 18 | |
| BUS 100 | Fundamentals of Business | 3 |
| BUS 150 | Introduction to Information Systems and Applications | 3 |
| : Complete at least one of the following rules | 3-6 | |
| BUS 121 | Human Relations and Organizational Behavior | 3 |
| MGMT 121 | Human Relations and Organizational Behavior | 3 |
| : Complete at least one of the following rules | 3-6 | |
| BUS 222 | Business Writing | 3 |
| MGMT 122 | Business Communications | 3 |
| : Complete all of the following | 6 | |
| CIS 101 | Introduction to Microsoft Office | 3 |
| CMPR 120 | Introduction to Programming | 3 |
Learning Outcomes
- Qualify for entry level IT positions such as Retail Salespersons, Customer Service Representatives, Retail Sales Workers, and Sales Representatives.