CUSTOMER SERVICE
Certificate of Specialization Professional Development Studies · Cuesta College · 2026-2027 Catalog
Customer Service Certificate of Specialization
Learning Outcome(s):
- Develop basic skills and learn content knowledge in accounting, economics, marketing, management, law, entrepreneurship, international trade, e-commerce, computer applications, and customer service.
- Achieve a Business Administration A.A. degree that is transferable to a four-year college or university and which can be obtained at Cuesta College within two years.
- Be trained for immediate entry into, or advancement within, the workforce in business related fields of employment.
| Course | Title | Units |
|---|---|---|
| Required Courses | 5 | |
| PDS 170 | DEALING WITH CHANGE | 0.5 |
| PDS 171 | TEAM BUILDING | 0.5 |
| PDS 172 | COMMUNICATING WITH PEOPLE | 0.5 |
| PDS 173 | CONFLICT RESOLUTION | 0.5 |
| PDS 174 | CUSTOMER SERVICE | 0.5 |
| PDS 175 | VALUES & ETHICS | 0.5 |
| PDS 176 | ATTITUDE IN THE WORKPLACE | 0.5 |
| PDS 177 | STRESS MANAGEMENT | 0.5 |
| PDS 178 | DECISION MAKING & PROBLEM SOLVING | 0.5 |
| PDS 179 | TIME MANAGEMENT | 0.5 |
| Total | 5 | |