# CUSTOMER SERVICE (Certificate of Specialization)

Cuesta College · 2026-2027 Catalog · Department: Professional Development Studies

Source: https://cuesta.curriqunet.com/catalog/iq/30065/30066/30067/30068/30124

Customer Service Certificate of Specialization

**Learning Outcome(s):**

1.  Develop basic skills and learn content knowledge in accounting, economics, marketing, management, law, entrepreneurship, international trade, e-commerce, computer applications, and customer service.
2.  Achieve a Business Administration A.A. degree that is transferable to a four-year college or university and which can be obtained at Cuesta College within two years.
3.  Be trained for immediate entry into, or advancement within, the workforce in business related fields of employment.

| Course | Title | Units |
| --- | --- | --- |
| **Required Courses** | | 5 |
| PDS 170 | DEALING WITH CHANGE | 0.5 |
| PDS 171 | TEAM BUILDING | 0.5 |
| PDS 172 | COMMUNICATING WITH PEOPLE | 0.5 |
| PDS 173 | CONFLICT RESOLUTION | 0.5 |
| PDS 174 | CUSTOMER SERVICE | 0.5 |
| PDS 175 | VALUES & ETHICS | 0.5 |
| PDS 176 | ATTITUDE IN THE WORKPLACE | 0.5 |
| PDS 177 | STRESS MANAGEMENT | 0.5 |
| PDS 178 | DECISION MAKING & PROBLEM SOLVING | 0.5 |
| PDS 179 | TIME MANAGEMENT | 0.5 |
| **Total** | | **5** |