IT Support Specialist

Program Code: SAC.CMITS.CA

Program Control Number: 39839

The IT Support Specialist certificate of achievement is based on the learning objectives from the CompTIA IT Fundamentals (ITF+) and CompTIA A+ certifications. Also, the certificate of achievement includes help desk "soft skills" such as effective communication, analytical and critical thinking, diplomacy, problem solving, leadership, team building, and listening skills. The IT Support Specialist certificate provides the required competencies to be employed in high demand, high wage jobs and careers in information technology.

Learning Outcome(s):

1. Identify features and functions of common operating systems and establishing network connectivity
2. Identifying, using, and connecting hardware components and devices
3. Achieve hands-on experience installing and using help desk issue tracking software.
4. Know how to set up and install common peripheral devices to a laptop/PC or secure a basic wireless network
5. Install and configure laptops and other mobile devices
6. Comprehend notational systems, illustrate the basics of computing and explain the value of data and troubleshooting
7. Troubleshoot PC and mobile device issues including application security support