Desktop Support Technician II
Certificate of Achievement Information, Network, and Web Technologies · San Diego City College · 2026-2027 Catalog
Summary
The Certificate of Achievement in Desktop Support Technician II provides students with an intermediate level study in administering and supporting computers, operating systems, and networks. This curriculum includes hands-on experience in virtual environments that simulate real-world scenarios in installation, administration, and troubleshooting of computer hardware and software, enterprise networks, and security systems. This pathway includes preparation for industry recognized certifications geared towards preparing students for a successful career in IT roles that are vital for building, protecting, and maintaining information and technology assets.
The Computer Information Systems department requires students to complete all requirements for the degree within five years.
Learning Outcome(s): Students who complete the Desktop Support Technician II Program will be able to:
- Analyze a complex computing problem and to apply principles of computing and other relevant disciplines to identify solutions.
- Design, implement, and evaluate a computing-based solution to meet a given set of computing requirements in the context of the program’s discipline.
- Communicate effectively in a variety of professional contexts.
- Recognize professional responsibilities and make informed judgments in computing practice, taking into account legal, ethical, diversity, equity, inclusion, and accessibility principles consistent with the mission of the institution.
- Function effectively as a member or leader of a team engaged in activities appropriate to the program’s discipline.
- Apply security principles and practices to maintain operations in the presence of risks and threats.