Desktop Support Technician I
Certificate of Performance Information, Network, and Web Technologies · San Diego City College · 2026-2027 Catalog
Summary
The Certificate of Performance in Desktop Support Technician I provides students with an introductory level study in administering and supporting computers and operating systems. This curriculum includes hands-on experience in virtual environments that simulate real-world scenarios in installation, administration, and troubleshooting of computer hardware and software. This pathway includes preparation for industry-recognized certifications geared towards preparing students for a successful career in IT roles that are vital for building, protecting, and maintaining information and technology assets.
Award Notes: A Certificate of Performance is a departmental award that does not appear on the student’s transcript. All courses must be completed within the San Diego Community College District. This program is not eligible for federal financial aid in accordance with Federal regulations.
Learning Outcome(s): Students who complete the Desktop Support Technician I Program will be able to:
- Analyze a complex computing problem and to apply principles of computing and other relevant disciplines to identify solutions.
- Design, implement, and evaluate a computing-based solution to meet a given set of computing requirements in the context of the program’s discipline.
- Communicate effectively in a variety of professional contexts.
- Recognize professional responsibilities and make informed judgments in computing practice, taking into account legal, ethical, diversity, equity, inclusion, and accessibility principles consistent with the mission of the institution.
- Function effectively as a member or leader of a team engaged in activities appropriate to the program’s discipline.
- Apply security principles and practices to maintain operations in the presence of risks and threats.