Help Desk Support Technician Apprenticeship

Help Desk Support Technician Apprenticeship Certificate of Achievement

This apprenticeship program prepares students for a successful career in the field of Information Technology and Help Desk support. Students will master critical skills including computer construction, operating system management, and network design and administration, in addition to soft skills such as communication, creative and critical thinking, and system evaluation. To Achieve the Certificate of Achievement: Upon completion of the required courses with at least a "C" or "P" grade in each course, the student will be awarded a Certificate of Achievement.

Program Learning Outcomes

• 1. Upon successful completion of the program, the student will be able to analyze, plan, and construct a network of computers, including performing maintenance, backups, and service installation.

• 2. Upon successful completion of the program, the student will be able to demonstrate competency in the maintenance and construction of workstations in an IT environment based on an analysis of the individual user’s needs.

• 3. Upon successful completion of the program, the student will be able to apply the principles of critical thinking and communication, in both interpersonal and group contexts, to perform their work and leadership in the IT environment.

Program Requirements