# Customer Service Academy (Certificate)

Merced College · 2026-2027 Catalog · Department: School of Business and Economics

Source: https://catalog.mccd.edu/schools/programs/school-business-economics/programs/customer-service-academy-co

The mission of the Merced College Management Program is to equip students with the skills necessary to advance in a management career. The Management Program prepares students for both the challenges and changes faced in the workplace today. Students can earn an A.A. Degree or Certificate of Completion or simply take classes for professional development growth.

The Customer Service Academy conducts practical, hands-on workshops to enhance a business’ ability to gain and retain both customers and quality employees. This program delivers high quality, energetic, cutting edge training to equip your employees with the skills they need to effectively work together and serve both internal and external customers.

The Customer Service Academy is offered on campus and is also delivered locally through several chambers of commerce. The program can also be delivered on-site in your workplace.

For a Customer Service Academy Certificate, students must complete all ten management courses listed below.

## Program Student Learning Outcomes

A. Apply the following skills to their interactions with both internal and external customers: Customer service, communication, attitude, team work, values and ethics, time management, stress management, conflict management, unconscious bias, and well being in the workplace.

## Program Requirements

**Program Core: (5 Units)**

| Course | Title | Units |
| --- | --- | --- |
| MGMT-50B | Values and Ethics | 0.5 |
| MGMT-50C | Time Management | 0.5 |
| MGMT-50D | Communication in the Workplace | 0.5 |
| MGMT-50F | Team Building | 0.5 |
| MGMT-50H | Customer Service | 0.5 |
| MGMT-50I | Attitude in the Workplace | 0.5 |
| MGMT-50U | Unconscious Bias Reduction | 0.5 |
| MGMT-51F | Conflict Resolution | 0.5 |
| MGMT-51G | Stress Management | 0.5 |
| MGMT-52W | Foundations of Well Being in the Workplace | 0.5 |
| **Total** | | **5** |