# BIW II: Office Support and Technologies (Certificate of Achievement)

College of the Desert · 2026-2027 Catalog · Department: Applications and Information Systems

Source: https://catalog.collegeofthedesert.edu/programs/applications-information-systems/biw-manager-certificate/

The Business Information Worker BIW II: Office Support & Technologies Certificate of Achievement is the second of a set of stackable certificates that prepares students for entering and advancement in administrative support positions throughout a variety of fields and businesses. After successful completion of the BIW II Office Support & Technologies Certificate of Achievement, students will achieve enough skills in collaboration software and procedures, which may increase their value and promotability. This certificate is the second in a progression of office professional certificates that build upon each other. Although the courses can be completed out of order, the certificates are meant to progress accordingly as to be a solid base to strengthen your skills toolbox as you move through levels.

### Learning Outcomes

#### Learning Programs

Upon satisfactory completion of this program students will be able to:

1.  Navigate a variety of modern-day office technology.
2.  Be able to analyze current office support performance and be able to demonstrate the ability to make educated office support decisions to achieve desirable outcomes.

### Program Requirements

#### Program Requirements

| Course | Title | Units |
| --- | --- | --- |
| **Required Courses (12 units)** | |  |
| AIS 013 | Office Workplace Employment Preparation | 3 |
| AIS 023 | Digital Security & Cloud Storage for Office Professionals | 2 |
| AIS 072 | Spreadsheet Software | 3 |
| CIS 010 | Introduction to Information Systems (or) | 4 |
| AIS 071 | Microsoft Office Pro | 4 |
| **Elective Courses (select 3-units)** | |  |
| BUAC 010 | Accounting with QuickBooks | 3 |
| AIS 025 | Medical Billing | 3 |
| BUHM 031 | Customer Service Management | 3 |
| BUMA 032 | Human Relations in the Workplace | 3 |
| BUMA 094 | Business Communications | 3 |
| **CERTIFICATE TOTAL** | | 15 |

Does not qualify for Title IV Federal Funding.