# BIW I: Office Support and Technologies (Certificate of Achievement)

College of the Desert · 2026-2027 Catalog · Department: Applications and Information Systems

Source: https://catalog.collegeofthedesert.edu/programs/applications-information-systems/biw-i/

BIW I: Office Support & Technologies Certificate of Achievement prepares students for entry-level administrative support positions in a variety of fields and businesses. After successful completion of the BIW I: Office Support & Technologies Certificate of Achievement, students may seek employment as office clerks, retail salespersons, customer service representatives, and receptionists. This certificate is the first in a progression of office professional certificates that build upon each other. Although the courses can be completed out of order, the certificates are meant to progress accordingly as to be a solid base to effectively strengthen your skills toolbox as you move through levels.

### Learning Outcomes

#### Learning Outcomes

Upon satisfactory completion of this program students will be able to:

1.  Have developed the skills to navigate a variety of modern-day office technology.
2.  Be able to interact, communicate and perform different business processes with vendors, clientele, and/or coworkers at different ranking levels.

### Program Requirements

#### Program Requirements

| Course | Title | Units |
| --- | --- | --- |
| **Required Courses- 12 Units** | |  |
| AIS 005 | Office Technology Skills | 3 |
| AIS 012 | Office Support Skills | 3 |
| AIS 074 | Presentation Software | 3 |
| AIS 073 | Word Processing Software | 3 |
| **CERTIFICATE TOTAL** | | 12 |

Does not qualify for Title IV Federal Funding.