# Desktop Support Technician (Certificate of Achievement)

College of Alameda · 2026-2027 Catalog · Department: Computer Information Systems

Source: https://coa.curriqunet.com/catalog/iq/47221/47359/47285/47467/47569

Students satisfactorily completing the required courses in the following certificate course block (16 units) will be eligible for the Certificate of Achievement. Confer with a counselor or the division dean concerning the specific pattern of requirements for this program.

Career Opportunities

A Desktop Support Technician Certificate of Achievement can lead to employment as Customer Service Representatives, Cashiers, Telemarketers, Data Entry Keyers, Office and Administrative Support Workers, and provide the foundation for higher education that can lead to careers as Computer and Information Systems Managers, Computer Network Support Specialists, Web Developers, Database Administrators, and Technical Writers.

Learning Outcome(s)

1.  Demonstrate the ability to analyze typical user problems and construct solutions to them in the problem areas of operating systems, office suites, hardware, networks, and printing.
2.  Demonstrate the ability to install, configure, and troubleshoot windows operating systems, hardware devices and drivers, and manage the windows desktop environment.
3.  Demonstrate the understanding of system administration tasks for maintaining virtual servers.

| Course | Title | Units |
| --- | --- | --- |
| **Certificate of Achievement Requirements: 16 units** | | 16 |
| CIS 1 | Introduction to Computer Information Systems | 4 |
| CIS 201 | Introduction to Computer Hardware | 4 |
| CIS 226A | Desktop Support Technician I | 3 |
| CIS 226B | Desktop Support Technician II | 3 |
| CIS 239 | Help Desk Tools and Techniques | 2 |