# Customer Service Essentials (Noncredit Certificate)

Antelope Valley College · 2026-2027 Catalog · Department: Business Information Professional

Source: https://avc.elumenapp.com/catalog/2026-27/program/customer-service-essentials-cert-noncredit-fall-2026

This non-credit certificate program features practical, hands-on activities designed to provide you with the skills needed to excel in customer service, stakeholder communication, and teamwork. Participants will engage in high-energy, cutting-edge training that empowers them to effectively serve both internal and external customers. The program is conveniently offered on campus or online. Join us to elevate your customer service standards and foster a more collaborative approach to your work environment.

### Program Requirements

| Course | Title | Units |
| --- | --- | --- |
| **Customer Service Essentials Cert (Noncredit): Complete all of the following** | | 27 |
| BUS 911 | Attitude in the Workplace | 9 |
| BUS 912 | Customer Service | 9 |
| BUS 913 | Communication in the Workplace | 9 |

### Recommended Pathway

#### Customer Service Essentials Cert (Noncredit)

**Term 1** (9 units)

-   BUS911 - Attitude in the Workplace (9)

**Term 2** (9 units)

-   BUS912 - Customer Service (9)

**Term 3** (9 units)

-   BUS913 - Communication in the Workplace (9)

### Program Outcomes

### Customer Service Essentials Cert (Noncredit)